Gal Morale: Simple Truths of Service, Take Two

In an earlier post, I linked to a video with a beautiful customer service story by author Barbara Glanz. Reader Peter D. of Jobing.com alerted me to the fact that it had been removed from YouTube.

So....here's the new link. Check out "The Simple Truths of Service" and the story of Johnny the Bagger.

Thanks for the tip, Peter!

Gal Morale, Private Eye